CAREERS AT HiMS

Join our team

As a team member at HiMS, you’ll have the opportunity to create technology enabling our customers to provide better outcomes, reduce costs and improve the quality or care.

Our rich benefits package includes:

  • 401K
  • Medical HMO & PPO Plans
  • Job-Specific Training
  • Dental HMO & PPO Plans
  • Vision & Life Insurance
  • EAP
  • Health Reimbursement Account
  • Telehealth Plan
  • Employee Wellness Program
  • Fitness Sessions

Position

Team

Location

Tier 1 Customer Support Specialist

Our Tier I Customer Support Specialist will be the first response to all customer software requests and serve as a point-of-contact for customer-based trainings.  Other job duties include performing a root-cause analysis on case submissions, engaging in baseline and regression testing of all software platforms and providing detailed feedback relating to customer submissions both internally and externally.  Experience with Microsoft Office, ticketing systems such as Jira or Zendesk and an excellent working knowledge of tech applications and testing protocols are required, in addition to critical thinking and problem-solving abilities.

Customer Success

Tucson, AZ

Position

Team

Location

Tier 2 Customer Support Specialist

As a Tier II Customer Support Specialist, you’ll develop support and training tools that increase software usability, work on data analytics for customer dashboards, regression test our software environment through both manual and automated testing procedures, work with our development team in both the U.S. and internationally and train and support our Tier I team on processes, tickets and customer service.

Customer Success

Tucson, AZ

Position

Team

Location

SQL Software Developer

The SQL Software Developer will work closely with our Chief Technology Officer in reviewing and analyzing databases for highly complex business applications, coding, testing and debugging new database objects, maintaining, modifying and optimizing existing database objects and determining business user requirements.  Proficiency with SQL Profiler, query and index optimization, Azure DevOps and Visual Studio is required, along with understanding/reading XML and JSON, understanding C# and the ability to work with multiple customer databases.  Candidates should have at least 3 years of experience in Microsoft T-SQL, system analysis and design along with work experience in SQL Server 2016/2019 (Stored procedures, functions, views), SSIS, SSRS and a bachelor’s degree from an accredited college in computer science.

Development

Remote

Position

Team

Location

Implementation Project Coordinator

As an HiMS Implementation Project Coordinator, you’ll assist project leaders during customer calls, manage task boards and update items, assist in gathering requirements and support customers during software implementations.  You’ll meet with customers to establish clinical workflows and map them against Axiom’s existing workflows, work with the development department to delivery timely updates for customer builds, work in SQL for customizations by tailoring the customer’s environment and produce training documentation to support customers during the implementation phase.  One year of project management experience using tools such as Gantt, Jira, Infinity and Excel, a background in programming and SQL knowledge and strong technical troubleshooting skills are required with a Bachelor of Science degree in Information Systems or Business Administration.

Implementation

Tucson, AZ

Position

Team

Location

Claims Examiner

HiMS is looking for a claims examiner with strong analytical and problem-solving abilities who is able to quickly learn complex business processes and understand the underlying transactional systems of our customers.  The claims examiner will process claims and adjudicate medical and inpatient claims received from all provider types and lines of business.

MIS

Tucson, AZ

I have worked in Behavioral Health for over 13 years and have always enjoyed helping people. Joining the HiMS workforce has offered me further opportunities to grow and gain experience so that I may continue to serve the community with more success and fulfillment. There is a familial atmosphere at HiMS which inspires confidence as I learn more each day.

Jiliane Thiers

Medical Records Specialist, Health Information Management Systems

HiMS has afforded me many opportunities to grow professionally since I started in 2014. Excellent management and a supportive work culture has allowed me to simultaneously work within three departments developing my skills which add to the success of HiMS.

Robert Guzman

Claims Analyst, Health Information Management Systems